• What is the best way to shop at einc.us?
• How does the order process work?
• Rates and policies for nutrition & wellness orders
• How can I pay for an order
• When am I charged for an order?
• Does einc.us charge sales tax?
• How do I return something to einc.us?
• How can I check the status of my order?
• Order status and tracking information
• Can I get a private reply to my question?

Enjoy yourself and have fun. Expect to be pleasantly surprised. Then browse our product lists or by using the Search box. When you find an item you wish to buy, click "Add to Cart" to add it to your Shopping Cart.

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The order process begins when you go to the online checkout, usually by reviewing the items in your Shopping Cart and then pressing the Checkout button.

If you have not done so already, you will be asked to create an einc.us account, with a password so that only you can access your personal information.

You will be asked for three more pieces of information:

When you have set the Shipping Address, Shipping Method, and Payment Method, press the Place Order button to send us your order. You will receive an e-mail response from einc.us confirming your order.

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How can I pay for an order

We accept Visa, and MasterCard. We also accept Discover, American Express credit cards, or eCHECK through PayPal secure payment.

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Your credit card is charged when the order is filled. If part of an order is back ordered, you are charged for the cost of the shipped items plus the full cost of shipping; when the items are sent, you are billed only for the additional items.

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We are required to charge sales tax in California for finished products and for shipping (freight).

Click Checkout in your Shopping Cart to see the total sales tax for the items.

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Within 30 days of receiving your order, you may return any item shipped by einc.us for a full credit or refund under any of the following circumstances:

• Item is in new condition with original packaging and accessories
• Makeup item does not meet color expectations
• Item was received damaged or defective
• Incorrect item was shipped

We'll also provide free return shipping if your return is the result of our error.

If original merchandise was damaged in shipping, please call us at +1(626) 589-0875 so we can notify the shipping company. Save the merchandise and packaging for inspection.

We're sorry, but we do not accept returns of opened items or items returned more than 30 days after delivery. Also, we do not accept any items purchased from our Sexual Well-Being store. Since these items are of a personal nature, NO returns or exchanges of any kind are accepted for your protection.

If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the credit or refund. Once your return has been received, a credit or refund will be issued within 21 days and an e-mail confirmation will be sent.

If you have any questions regarding your return, please send e-mail to Customer Care at sales@einc.us. In your e-mail, include your order number and the reason you want to return each item.

A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item(s).

If you need to return the merchandise to eINC Corporation for a refund or exchange, enclose a copy of your invoice that was sent with your order along with the original packaging and the product, and send it to:

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When you visit einc.us, click My Account on the top right corner of any einc.us web page to see your personal information, view order status and track the order using a tracking number. Click  View Cart & Check Out  to see a list of your current einc.us orders.

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To view status and tracking information for orders or partial orders that have been shipped:

1. Click the My Account link on the top right corner of any einc.us web page. It will open up the "User Logon" web page.
2. Fill out your logon information, then click Log In to see your personal information, a list of your orders, displayed by date.
3. You may View, Print, or Track your order details.

The order details screen shows the status of your order. It displays all the items you bought and tells you which ones have been shipped.

Your order number

If all or part of an order has been shipped, you'll see an order number. (The same number is provided to you at Checkout and in your confirmation e-mail.) If your shipment was sent via a trackable method, a tracking number will be displayed. Follow this link for additional tracking information about your order.

Sometimes the tracking number is available before the carrier has actually picked up your package. In this case, you'll get an error message, such as "Unable to track shipment," when you visit the carrier's Web site. If this happens, try tracking your order again in a few hours.

Canceling an order

If you place an order and then change your mind, you can cancel it -- but you have to act fast! We process orders as quickly as possible, so there's only about 5 minutes between the time you place your order and the time it's sent to our warehouse for fulfillment. In most cases, we cannot cancel an order after this 5-minute time period.

If you are unable to cancel your order, send an email to sales@einc.us and let us know the order number. We may be able to cancel your order if you reach us before it ships. If your order has already shipped, you'll have 30 days to return your order once it arrives.

If some of the items in your order have already been shipped, your account will have been billed for those items, as well as the cost of shipping them. If you Cancel Back Order, no remaining items will be shipped or charged to your account.

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When you send a question to an einc.us specialist, you will receive a private e-mail reply.

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